RAPID RESPONSE MONITORING

The instant your alarm goes off, our operators are alerted and swing into action. The monitoring center computer systems immediately tell them whether it’s a burglary, a fire, a medical or other emergency.

They pinpoint the location, identify your personal customer passcode, and a launch emergency instructions. If standing orders call for it, the operator will place an immediate phone call to you for the password that verifies an emergency condition exists. If our operators receive an incorrect passcode, or no answer at all, they dispatch emergency personnel immediately. Then they’ll phone someone on your emergency call list to notify them of the action taken.

Meanwhile, our computers have recorded every significant detail of the emergency event, including date and time, action taken, person notified, and the operator responsible. All phone conversations are recorded and time stamped for your safety and security.

For more information on our monitoring services, please visit www.rrms.com